Parties
This
Service
Agreement
is
between
Rosy
Fox
Pty
Ltd (Trading as Morris Fox)
and the
Participant
or
Nominee
of
the
Participant
in
the
National Disability
Insurance
Scheme
(NDIS).
This Service Agreement is to be read in conjunction with the
Customer Policy which forms part of this service agreement.
The Service Agreement will remain in effect from the date of signing for the duration of the Participants association with Morris Fox until we are otherwise notified by the Participant/Nominated representative.
The NDIS and this Service Agreement
This Service Agreement is made for the purpose of providing supports under the
Participant's National Disability Insurance Scheme (NDIS) plan as issued by the
National Disability Insurance Agency (NDIA) under the NDIS Act ( 2013).
This service agreement will commence upon confirmation of service availability and service booking completion.
Please note: Signing up for our services online without speaking to a member of staff about availability first may result in services being denied. Service availability is affected not only by the capacity of our staff but also by factors such as the amount of funding a participant has for services and the location of a participant. Ideally, a participant should contact us prior to registering with our service to make sure we have the capacity to provide services. Once an agreement has been accepted, Rosy Fox Pty Ltd will make service bookings with the NDIS to confirm our role as either a plan manager or support coordinator.
The Parties agree that this Service Agreement is made in the context of the NDIS, which is a scheme that, as stated in the NDIS Act 2013, aims to:
support the independence and social, economic participation of people with a disability; and
enable people with a disability to exercise choice and control in the pursuit of their goals and the planning and delivery of their supports.
Schedule of supports
Morris Fox agrees to provide the NDIS funded supports as listed in the attached Schedule of Supports. The supports and their prices are set out in the attached Schedule of Supports. These prices are subject to change as per the NDIS price catalogue and guide. These are changed at the discretion of the NDIA who advise that as services prices increase, so do participant’s Plan Budgets. Therefore, participants should not be adversely affected by NDIA updates to these prices.
Rosy Fox will increase its fees for service in accordance with the NDIS Price Catalogue and Guide which is updated at least once per year on 1 July.
Rosy Fox endeavours to maintain up to date information on the NDIS Act, rules, regulations, and operational guidelines. However, due to the changing nature and individualised funding set up of the NDIS, Rosy Fox Pty Ltd is not liable for any claims on NDIS funds made on a client’s behalf. Rosy Fox encourages clients to attain professional advice as to these matters. More information on what services may be available through the NDIS can be found on the NDIS website https://www.ndis.gov.au/understanding/supports-funded-ndis, or by getting in touch with a participant’s NDIS Planner or NDIS community partner, e.g. LAC.
Responsibilities of Provider
The Provider agrees to:
provide Support Coordination services
communicate openly and honestly
treat the Participant with courtesy and respect
keep an open line of communication with the Participant/Participant’s Representatives about decisions made in relation to supports provided
Issue the Participant information about managing any complaints or feedback and details of the Provider's cancellation policy
listen to the Participant's feedback and follow procedures to resolve any issues
Issue the Participant the required notice if the Provider needs to end the Service Agreement (see Ending the Service Agreement below for more information)
protect the Participant's privacy and confidential information
provide supports in a manner consistent with all relevant state and federal laws, including but not limited to the National Disability Insurance Scheme Act 2013 and the Australian Consumer Law.
Keep accurate records on the supports that are provided to the Participant.
Rights and Responsibilities of Participant/Representative
As a client of Morris Fox, you have the right to…
be treated with respect
bring or request an advocate to discuss plans on your behalf. Please note: we cannot appoint an advocate for you.
Receive plan management and/or support coordination services free of discrimination on the basis of race, colour, sex/gender, ethnicity, national origin, religion, age, class, sexual orientation, physical and/or mental ability as per the Disability Discrimination Act 1992 and NDIS Act 2013.
Participate in the management of your plan in a manner that is suitable and preferable to you.
Be informed about all the service options available to participants with your needs.
Reach an agreement with your manager/coordinator about the frequency of contact you will have in a manner that is suitable and preferable to you.
Withdraw your voluntary consent to participate in the management of your plan.
Make and keep appointments to the best of our ability, or if possible, to phone to cancel or change an appointment time.
Bring an interpreter to any meeting if you feel you do not fully comprehend anything relevant to our services. Please note: we are unable to provide an interpreter for you.
Have your medical records and management records be treated confidentially as per the Privacy Act 1988 and NDIS Act 2013.
have information released in the following circumstances:
When you sign a written release of information
When there is a risk of abuse, including but not limited to children and the elderly.
When ordered by an Australian Court of Law including Tribunals.
File a grievance or otherwise provide feedback about services you are receiving, either through our organisation or through an external body as outlined in our complaints policy.
Not be subjected to physical, sexual, verbal and/or emotional abuse or threats of abuse.
As a client of MorrisFox, you have the responsibility to….
treat other clients and staff of this organisation with respect and courtesy
protect the confidentiality of other clients you encounter at this organisation
participate in creating an action plan for your management. If you are uncomfortable and unable to participate, we will work with your representative. This participation may include informing service providers you have a plan manager or support coordinator aiding you.
Advise your manager/coordinator of any change of circumstances if it affects your needs and any concerns you have about your management or changes in your needs.
Make and keep appointments to the best of your ability, or, if possible to phone to cancel or change an appointment time
inform of changes of your details
respond to the manager's attempts to contact you to the best of your ability.
Not subject staff, or other clients to physical, sexual, verbal and/or emotional abuse or threats of abuse.
Payments
Morris Fox will claim payment for our services directly from the NDIS as per the schedule of supports. If you are receiving plan management services invoices will be raised and paid each month as per the NDIS price guide. This is a monthly fee that does not change regardless of the amount of funding that has been processed. If you are receiving support coordination services invoices will be raised based on the amount of service that has been provided, broken down into fifteen-minute increments. These invoices will be raised and available to viewed on the Rosy Fox participant portal, or at your request. Should you wish to question these invoices, you can contact us by phone or email. Should you wish to question these invoices you can contact us by phone or email.
The schedule of supports is updated at least each financial year. Prices will be adjusted as per the NDIS price updates. NDIS Price rates can be found on the NDIS website. The updated schedule of financial supports can be found on the Rosy Fox website at www.rosyfox.com.au.
Participant budgets to be managed
The Participant/Nominated Representative will provide Morris Fox details of their support budgets as per the Participant’s current NDIS plan. The Participant/Nominated representative will, where possible, provide access to their NDIS plan via the NDIA portal.
Changes to the Participant's plan
If a participant’s plan changes in any way, the participant or nominated representative will notify Morris Fox immediately either by email or via phone. Changes may include a review of the plan or a change to the management of the plan.
If the Participant's plan is reviewed and replaced by another plan, the participant or nominated representative will notify Morris Fox immediately either by email or via phone and provide a copy of the new plan. Plan reviews and new plans occur at the discretion of the NDIA and service providers are generally not notified, therefore it is important that participants do their best to inform us of any changes.
Changes to this Service Agreement
If changes to the supports or their delivery are required, the Parties agree to discuss and review this Service Agreement. The Parties agree that any changes to this Service Agreement will be in writing. They will be signed, either physically or electronically, by both parties.
Ending this Service Agreement
Should either Party wish to end this Service Agreement, they must give a minimum 14 days notice. The maximum period of time it will take to end a service agreement is one month. Please note this is because it may take up to one month to end service bookings on the NDIS portal while we finalise payment for any outstanding invoices.
If either Party seriously breaches this service agreement, the requirement of notice will be waived. Serious breaches may include but are not limited to; abusive language directed at Morris Fox staff, fraudulent activity committed by either party or a failure to provide services to the standard a participant requires. For more information of breaches of policy and cancellation of service agreements, you can request a copy of our cancellation policy.
Feedback, complaints and disputes
If the Participant wishes to give the Provider feedback or is not happy with the provision of supports and wishes to make a complaint, the Participant can lodge feedback or complaints to Morris Fox on 03 8609 3600 or help@rosyfox.com.au. For more information on feedback and complaints, you can request a copy of our complaints policy.
If the Participant is not satisfied with our response or does not wish to raise the concerns with Rosy Fox directly, the Participant can contact the NDIS Quality and Safeguards Commission or the National Disability Insurance Agency by calling 1800 800 110, visiting one of the NDIA offices in person, or visiting ndis.gov.au or ndiscommission.gov.au for further information.
Goods and services tax (GST)
For the purposes of GST legislation, the Parties confirm that if we meet the following requirements services we provide are GST free:
the supports described in this Service Agreement are reasonable and necessary supports specified in the statement of supports in the Participant's NDIS plan currently in effect under section 37 of the National Disability Insurance Scheme Act 2013
the Participant's NDIS plan is expected to remain in effect during the period the supports are provided; and
the Participant/Participant's Representative will immediately notify the Provider if the Participant's NDIS Plan is replaced by a new plan, or the Participant stops being a participant in the NDIS.